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 Terms and Conditions

Your contract partner is:

Tenerife Holiday Dreams
Office 32, 19-21 - Crawford Street
London W1H 1PJ
United Kingdom

How do you book.

Fill in the form from our Webspage und button "Contact".

We send you an offer by e-mail with all related details for your booking. Also we reserve the object for 2 days. Please advice your consent by e-mail and pay within 2 days the down payment, which is mentioned in the offer.

As soon as we have your deposite in our bank we send you a booking conformation with all relevant informations.

Conditions and cancelling the contract:

If you are not able to come and fulfil your contract we keep the downpayment and charge you as follws:

up to 4 month before you arrival date we charge you 10% of the price of your booking.

up to 2 month before you arrival date we charge you 20% of the price of your booking.

up to 1 month before you arrival date we charge you 50% of the price of your booking.

up to 3 weeks before you arrival date we charge you 70% of the price of your booking.

up to 2 weeks before you arrival date we charge you 80% of the price of your booking.

up to 13 days before you arrival date we charge you 100% of the price of your booking.

You are allowed to send other guests. In case we have another booking at same time as your booking, we do not charge anything.

Handling charge for cancelling is 50 EUR additional.

Commisions which we have paid already to third parties cannot back paid.

We suggest a travel insurance.

Check in and Check out:

Check in is from 16:00 (04:00 pm). If this is not possible, please inform us before. If arrival is confirmed from your side and you come not in time, the waiting person charge you EUR 20,--.
Late check in after 21:00 (09:00pm) we charge EUR 20,--.

Check out is latest 10:00 (10:00 am). Please grant the cleaning persons the unhindered entrance to the object, otherwise we are entitled to charge a part of the daily rentig price. In this cas, please get into contact with us. Mostly we find a quick solution.

You always can store your luggage until the cleaning persons are there.

Bedrooms

To have favorable prices we give our clients the possibility to rent only the number of bedrooms which they like to use and not all available bedrooms. This gives you better price. You also can book more bedrooms if you want to change later. You only pay what you use.
The not booked bedrooms are locked and if you use unbooked bedrooms we are entitled to charge the difference later.

Babies up to 2 years are free in the bed of the parents.
Childrens up to 8 years we charge 8,-- EUR per night.

Baby cot and high chair we provide free to use if available.

Final cleaning

At your arrival the object cleaned. If complaint, please give us a call under + 44 203 60 88985 to solve the problem. 

Please do not wash any towels or bed linnen. If you need new one, please put into the basket and each week we collect and give you new clean one.

February 2017

 

 

 
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